It can be difficult to decide what to do with three-star reviews. A customer appears satisfied when they give their experience 3 stars. You can be relieved that it wasn’t a one- or two-star review because there are other factors that prevented them from awarding four or five stars. However, their “lukewarm” response may leave...Read More
First, what is a chatbot? Basically, a chatbot is an automated program that chats with your customers. It is usually used for resolving a complaint or answering questions or giving explanations. Most people see chatbots as a way to get help quickly. Using a chatbot is like a tennis match. There is back and forth...Read More
A good businessman knows how to take care of his customers. After all, customers are the lifeblood of a business, without them businesses would cease to exist. This is why it is important not only to find customers, but also to keep or retain them. According to studies, acquiring new customers is very expensive. However,...Read More
Businesses know that they are nothing without their customers. This is why they spend a lot of money capturing and attracting customers. However, attracting a customer is not that easy. The internet is full of competition so the success of ecommerce companies depends on how well they interact with their customers. Many online stores strive...Read More
A CRM or Customer Resource Management is a type of software that stores information about your customer and their interaction with your business. It has become a valuable tool for many businesses because it helps to enhance customer experience and internal functions. If used correctly, CRM can improve productivity in employees and improve customer experience....Read More
